Ad Details
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Description
business emc
location(s) singapore
title it client support spec
requisition id 78170br
job description general summary
supports the corporate business community and labs providing first level dispatch, application/operating system support, and consultation for all it desktop and lab server needs. highly pressurized, provide outstanding customer service and world class support in a large, corporate environment, fast paced.receives, troubleshoots, and resolves support requests, assesses.
with minimal supervision, trace, troubleshoot, and repair connectivity problems from the jack to the patch/pbx panels in both lan/wan and telecom environments
communicate highly technical information to both technical and non-technical personnel.products and protocols,
knowledge with appropriate networks.switches, etc, lan administration, technical support for lan/wan networks, troubleshooting hardware and software (routers, hubs.
sense of urgency.vpn,
working knowledge of networking (wired and wireless), and basic networking troubleshooting skills, protocols (tcp/ip and subnetting).) is required.
customer service skill.
proficient in microsoft office applications.
troubleshooting skills.
principal duties and responsibilities
serve as a front line interface to users.
working knowledge of call tracking sysetms and abiilty to log/upadte/clsoe ticekts, orcale erp, intrenet secruity, winodws nt/2000/98, prioirtize isuses and balnace workolads brigning customer problems to full resolution
skills
knowledge of unix.and voice messaging systems, telephone support, duties may also include supporting the internal voice network.xp, troubleshooting, possess full understanding of installing, etc, and repairing windows client/server (2000, 2003, configuring.pdas, printers and servers in both the desktop and lab environments, ) operating systems in both desktop and lab environments
effectively support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations.may be asked to perform other duties as required.
ability to work effectively with senior management.
working knowledge of voice/telecom systems (experience with nec and/or nortel preferred, cisco voip), octel voice messaging system and deploy new phone and voice mail extensions, with support required as needed.
ability to work in a high-pressure environment.may be called upon to work on special projects external to workload.
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