Ad Details
Location:
Description
title: gather all required information to ensure that customer enquiry can be resolved at earliest opportunity
. provide proper feedback to the customer if problem is referred
. ability to develop and deliver oral and written communication in a confident way
.
. escalate unresolved queries to appropriate channels (e.knowledge and understanding of hr processes and policies preferred
. students/ fresh graduates are welcome to applynull. perform data gathering towards customers
. capture accurate record of customer enquiry in case management system
. use process knowledge to educate customers to reduce re-occurrence of the enquiry at future date. ensure incoming enquiries to shraed serivce cetner are ansewred in a professional and effiicent manner
. expeirence in hr shared service center will be an adedd advatnage
. line mangaers and hr busniess partners to enable them to effectively use the hr portal and other relevant on-line tools for completing transactions
, provide support to employees.ability to converse in english and bahasa indonesia is essential
. personal integrity when handling confidential information
. contact center advisors (6 months contract)
location: singapore
other locations:
job scope:
. gce \'o\' level with at least 1 year of working experience
. complete on-line transactions on behalf of employees/line managers/hrbps where access to systems is not available to those groups
job requirements:
. g. tier 2 in services center) as necessary
. computer literate and experience of case management (crm) tools is advantageous
.
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