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Description
title: treasury services - head of cleint serivce south asia
location: sgp-singapore-singapore
head of client service for south asia
reporting to the head of apac client service, the head of client service for south asia is an ed level role and will have responsibility for managing a team of client service professionals, delivering high quality service in the most cost efficient manner. p. morgan chase solutions in conjunction with product and saels assist sales during rfps, identifying solutions and providing consultative advice
maintain appropriate risk controls and environment
develop, review and utilize management information reports and metrics to ensure success of team objectives.the individual will manage and lead a team of approximately 55 employees and will have responsibility for the account managers / cso's and solution centers.
qualifications:
extensive client management expeirence
actively demonstrates leadership, cultivates and leverages client and internal relationships strong people management experience
ability to attract, develop and retain talent and manage a team acorss multiple locations
strong verbal and written communication skills
certifications a plus (certified treasury professional, project management institute, ach) bachelor's degree or equivalent experience/training, influencing and negotiation skills strong knowledge of cash management and treasury products; with knowledge of opertaions and implemetnations experience a plus
bulids.
responsbiilities:
maange the p&l of the team
detremine cso assgined clinets, sophisitcation, balacning worlkoad, across client service gloablly and in the operations and sales gruops and delvier inititaives to imporve the efficiency of client organizations
deliver value-added presentations during regularly scheduled meetings with senior client contacts
directly responsible for driving client loyalty / client satisfaction measured through external ratings
manage escalations and handle complex client issues directly
engage in active management of internal business partners including providing actionable feedback to product and sales managers on current activity; define new j, styles
drive improvements in the client experience and develop the team through the identification and remediation of training needs
define and manage solution centre and cso service levels
develop an intimate knowledge of client needs and translate those needs into proactive service solutions utilizing complex products and spanning multiple lines of business
establish objectives and drive employee engagement in line with global client service objectives
use reporting to drive objectives to the individual level identify efficiencies in the team.pakistan, indonesia, vietnam, india, the service manager will define and drive country and segment service and strategy for singapore, thailand, philippines, australia and new zealand, malaysia.
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