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Description
title:
the busniess scope for this job is gssi cluster apac, with the exception of japan and india that have dedicated it busniess partners.
your responsibilities
philips healthcare sector it is planning and controlling all busniess reltaed it activities and programs in philips healthcare, in close cooperation with the oneit application and infrasrtucture organizations.through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. information quality and communciation tools cluster wide,
the functional scope consists of applications, infrastructure.philips lifeline\'s personal emergency alert serivce, ambient experience mr and ct systems, avalon fm 20 & fm 30 fetal monitors, some product highlights: 256-slice brilliance ict scanner, integrated cath lab.the job will also cover the commercial operations organization in apac.supoprt and drive business change aspects for it programs
maintain a tight relationship with the healthcare business in the cluster and will work closely with the gssi bsdm team, comm, cs&ops, philips it applications and philips it infrastructure
business demand management
advise business stakeholders (cluster leader, controller, sector it teams.
within healthcare sector it the it business partner ensures adequate answers to it demand from the business, drives optimal use of current it tools and resulting information quality, ensures operaitonal performance and enables the business to control the related costs.
business & serivce demand management
collect and enusre adequate answers to it demand from the business and support the business with optimal use of the current it tools and information management. report out and improve it cost awareness
ensure customer satisfaction / nps covering all it serivces
ensure competitive and cost effective delivery of it services as one philips it towrads the business
ensure coverage of all operational it services by available service leevl agremeents and related service leevls meeitng the business requierments on beahlf of the business
- idetnify and speicfy operational requierments o authroize service level agreements (sla)
- montior fulfillment
- business escaltaions
- iniitate improevments
- ensure year over year cost redutcions
support the communication of roamdaps for new it infrastructure services towards the indiivdual busiensses
your profile
bachelor degree in business administration, verbal and written in addition to local language
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perform quarterly cost reviews, it service management, itil
experience and involvement in business change programs
fluent in english, business informatics or equivalent
multiple years of experience in operational business (support) function
multiple years of experience in it functional or project management
it education or training in it project management.to meet the needs of patients, philips delivers advanced solutions for both health professionals, and empowered consumers for affordable healthcare whether in hospital or at home.it business partner
location: singapore-01-toa payoh
other locations:
organization description
we simplify healthcare by focusing on the people in the care cycle - patients and care providers. training and compliance verification
detect, applications and communication as well as consumption factors, functions and individuals
contribute to breakthrough it tool projects
execute small it tool changes (change requests)
support it aop development, monitor and drive compliance
execute process & it tool assessments, operational infrastructure, ops) about it
collect and ensure adequate answers to it demand from the business
drive application convergence
support the business with optimal use of current it tools, drive and monitor (master) data solutions
provide information management support and solutions for businesses, drive it to business acceptance and control the expenses relative to the budget on behalf of the business
service demand management
ensure it tools operational performance and manages escalations
monitor and challenge the performance of it applications and it infrastructure
drive cost reductions for it tariffs, explore and promote best process practices and process improvements create value through business process improvements
support, departments.
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